Return & Refund Policy
At MetricaPK, customer satisfaction is extremely important to us. We understand that sometimes a product may not meet expectations, and we are committed to resolving issues fairly and efficiently.
Eligibility for Returns
Customers may request a return or exchange within 7 days of receiving their order if:
• The product is damaged upon arrival
• The wrong item was received
• The product has a manufacturing defect
Return Conditions
To qualify for a return or exchange:
• The product must be unused
• Original packaging must be intact
• All accessories and included items must be returned
Inspection Process
Once the returned product is received, our team will inspect it to verify the reported issue. Approval of returns and refunds is subject to successful inspection.
Refund Processing
Approved refunds will be processed within a reasonable timeframe through the original payment method where applicable.
Non-Returnable Situations
Returns may not be accepted if:
• The product has been used or damaged by the customer
• Original packaging is missing
• The return request is submitted after the eligibility period
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